Privacy Policy

1. Information We Collect

Personal Information

When you use GrabJet, we may collect the following personal information:

• Contact Details: Name, email address, phone number, mailing address
• Account Information: Username, password, profile preferences
• Travel Information: Departure/arrival airports, travel dates, passenger count, special requests
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Identification Documents: Passport information, government-issued ID (when required for international flights)

Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, search queries, booking history
• Location Data: Approximate location based on IP address (with your consent for precise location)
• Cookies and Tracking: See our Cookie Policy for detailed information

2. How We Use Your Information

We use your information for the following purposes:

3. Data Sharing and Third Parties

We may share your information with:

• Aircraft Operators: To fulfill your booking requests and coordinate flight details
• Payment Processors: To securely process transactions (e.g., Stripe, PayPal)
• Service Providers: Third-party vendors who assist with email delivery, analytics, customer support, and hosting
• Ground Services: Catering companies, FBO handlers, and ground transportation providers as requested
• Legal Authorities: When required by law, court order, or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection best practices
• Secure payment processing through PCI-DSS compliant providers

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

5. Your Rights

Depending on your location, you may have the following rights:

To exercise any of these rights, please contact us at privacy@grabjet.com. We will respond within 30 days.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

7. International Data Transfers

GrabJet operates globally. Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions, to protect your data in accordance with applicable data protection laws.

8. Children's Privacy

GrabJet is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or through a prominent notice on our platform. The "Last Updated" date at the top of this policy indicates when it was last revised.